Terms & Conditions

Welcome to Venus Jewellers. By accessing our website, browsing our products, or placing an order through our platform, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

Venus Jewellers is a trusted jewellery retailer specializing in pure gold jewellery. These Terms & Conditions govern your use of our website, products, and services. We reserve the right to update, modify, or amend these terms at any time without prior notice.

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under the applicable laws of India. Users below the age of 18 must use this website under the supervision of a parent or legal guardian.

3. User Account & Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

  • Provide accurate and complete information during registration.
  • Keep your account information updated.
  • Accept responsibility for all activities conducted through your account.

Venus Jewellers reserves the right to suspend or terminate accounts containing false, misleading, or incomplete information.

4. Product Information

We strive to ensure that all product descriptions, images, specifications, and pricing are accurate.

However:

  • Product images are for illustrative purposes only.
  • Due to screen settings and photography, actual product colors may vary slightly.
  • Handmade jewellery may have minor variations in design, finish, or weight.
  • Gold rates are subject to daily market fluctuations.
  • Product availability may change without prior notice.

5. Pricing & Orders

  • All prices displayed on the website are in Indian Rupees (INR).
  • Applicable taxes will be charged as per government regulations.
  • An order is considered confirmed only after successful payment verification.
  • Venus Jewellers reserves the right to refuse or cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity.

6. Purity & Certification

  • All eligible gold jewellery sold by Venus Jewellers is supplied with applicable hallmark certification as per prevailing regulations.
  • Product details regarding purity, weight, and specifications will be mentioned wherever applicable.
  • Customers are advised to review all product information before placing an order.

7. Payment Terms

We accept payments through approved online payment gateways and other authorized payment methods displayed on the website. Payment shall be considered successful only after confirmation from the respective payment provider.

Venus Jewellers shall not be responsible for transaction failures caused by banks, payment gateways, internet disruptions, or third-party service providers.

8. Shipping & Delivery

  • Orders will be processed and shipped within the specified timeframe.
  • Delivery timelines may vary depending on location, availability, and logistics conditions.
  • Customers may be required to provide valid identification during delivery.
  • Risk of loss or damage transfers to the customer upon successful delivery.

9. Return, Exchange & Cancellation

Return, exchange, and cancellation requests shall be governed by our Return & Exchange Policy.

Venus Jewellers reserves the right to approve or reject requests that do not comply with the applicable policy guidelines.

10. Warranty & Product Quality

We take utmost care in maintaining product quality and craftsmanship. Minor variations in handmade jewellery, polishing, stone placement, weight, or finishing shall not be considered manufacturing defects.

Any genuine manufacturing concerns should be reported within the applicable warranty period.

11. Intellectual Property

All website content including logos, text, graphics, images, videos, product designs, and trademarks are the exclusive property of Venus Jewellers. No content may be copied, reproduced, distributed, or used without prior written permission.

12. Limitation of Liability

Venus Jewellers shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use of the website.
  • Delayed deliveries.
  • Technical interruptions.
  • Pricing errors.
  • Third-party service failures.

Our total liability shall be limited to the value of the product purchased by the customer.

13. Privacy & Data Protection

Any personal information collected through this website shall be handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and processing of your information for order fulfillment, customer support, and service improvement purposes.

14. Changes to Terms

Venus Jewellers reserves the right to revise these Terms & Conditions at any time. Updated terms shall become effective immediately upon publication on the website.

15. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of India.

16. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

Email Us

[email protected]

Call Us

(033) 2538 1675 / (+91) 9830512220

Our Office

Sodepur Rd, Ward Number 6, Basunagar, Madhyamgram, Kolkata, West Bengal 700129

By accessing and using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.