Refund and Returns Policy
At Venus Jewellers, we strive to provide the highest quality pure gold jewellery and customer service. Please review the following policy carefully before placing an order.
1. Cancellation Policy
- Customers may request order cancellation within 72 hours (3 days) of placing an order.
- Cancellation requests must be made through our registered contact details or email.
- Orders that have already been processed, customized, manufactured, or dispatched may not be eligible for cancellation.
- Approved cancellations will be refunded through the original payment method used during the purchase.
- Cancellation requests received after the specified period will be considered under our Replacement & Refund Policy.
2. Replacement Policy
- As our jewellery items are handcrafted, slight variations in design, finish, dimensions, or weight may occur. Such minor variations shall not be considered defects.
- Replacement requests will only be accepted if the product delivered is significantly different from the item ordered or contains a genuine manufacturing defect.
- The original product, invoice, certificates (if applicable), and all accompanying materials must be returned for inspection.
- Replacement requests must be submitted within 48 hours of delivery.
- Products showing signs of use, damage, alteration, or tampering may not qualify for replacement.
- Once approved, replacement processing and delivery may require additional time depending on product availability and manufacturing requirements.
3. Verification Policy
- All products returned for replacement or refund are subject to a quality and authenticity verification process.
- Our experts will inspect the product to confirm its originality, condition, and eligibility under this policy.
- Verification may take approximately 7–10 business days from the date the returned product is received.
- Venus Jewellers reserves the right to reject replacement or refund requests if the returned item fails the verification process.
4. Refund Policy
- Refunds may be approved for eligible order cancellations or verified cases involving manufacturing defects or incorrect product delivery.
- Refund requests must comply with the conditions outlined in this policy.
- Once a refund is approved, the amount will be processed to the original payment source used during the purchase.
- Refund processing may take 7–15 business days, depending on banking and payment gateway procedures.
- Shipping, handling, or other service charges, if applicable, may not be refundable.
5. Contact Information
For cancellation, replacement, or refund requests, please contact:
Email Us
Call Us
(033) 2538 1675 / (+91) 9830512220
Our Office
Sodepur Rd, Ward Number 6, Basunagar, Madhyamgram, Kolkata, West Bengal 700129
