Faq
Orders & Delivery
How can I place an order?
You can visit our showroom, contact us by phone, WhatsApp, or submit an enquiry through our website.
Do you offer home delivery?
Yes, delivery services are available for eligible purchases. Delivery timelines may vary depending on product availability and location.
How long does delivery take?
Delivery time depends on the product type and customization requirements. Our team will provide an estimated delivery date when your order is confirmed.
Do you offer online payment options?
Yes, we accept secure payment methods as available through our website and showroom.
Gold Jewellery
What type of gold jewellery do you offer?
We offer a wide range of gold jewellery including necklaces, chains, rings, earrings, bangles, bracelets, pendants, bridal jewellery, and traditional collections.
Are your gold jewellery products hallmarked?
Yes, all eligible gold jewellery is provided with BIS Hallmark and HUID as per applicable government regulations.
Do you offer bridal jewellery?
Yes, we have an exclusive collection of bridal and wedding jewellery designed for special occasions.
Diamond Jewellery
Do you sell diamond jewellery?
Yes, we offer a beautiful collection of certified diamond jewellery including rings, earrings, pendants, necklaces, and bracelets.
Are the diamonds certified?
Yes, diamond jewellery is accompanied by certification from recognized laboratories wherever applicable.
Can I customize diamond jewellery?
Yes, selected diamond jewellery designs can be customized based on customer requirements.
Silver Jewellery
Do you offer silver jewellery?
Yes, we offer a wide variety of silver jewellery, silver gifts, coins, and contemporary designs.
Is your silver jewellery suitable for daily wear?
Yes, many of our silver collections are specially designed for regular and everyday use.
Gemstones & Astrology
Do you sell natural gemstones?
Yes, we offer a range of natural and certified gemstones including Ruby, Emerald, Sapphire, Pearl, Coral, Cat's Eye, and more.
Are the gemstones certified?
Yes, gemstones are provided with authenticity certification wherever applicable.
Do you provide gemstone recommendations based on astrology?
Yes, we can assist customers in selecting suitable gemstones based on astrological requirements.
Do you offer astrology consultation?
Yes, astrology consultation services may be available. Please contact us to schedule an appointment.
Quality & Authenticity
How can I verify the authenticity of your products?
All our products are sold with proper invoices, hallmarking, and certification wherever applicable.
Why should I choose Venus Jewellers?
Since 2000, Venus Jewellers has been serving customers with trust, purity, quality craftsmanship, and excellent customer service.
Exchange & Support
Do you offer exchange facilities?
Yes, exchange facilities are available subject to our store policies and applicable terms.
What should I do if I need assistance after purchase?
You can contact our customer support team or visit our showroom for assistance.
How should I care for my jewellery?
Store jewellery in a dry and secure place, avoid contact with perfumes and chemicals, and clean it regularly with a soft cloth.
